Privacy Policy
Last Updated: June 12, 2026
1. Introduction
This Privacy Policy explains how Onni & Co GmbH ("ParkGuest", "we", "us", or "our") collects, uses, stores, discloses, and protects personal data when you use:
- https://parkguest.com
- https://app.parkguest.com
- ParkGuest applications and related services
We are committed to protecting your privacy and processing personal data in accordance with applicable Swiss data protection laws, including the Swiss Federal Act on Data Protection (FADP), and where applicable, the General Data Protection Regulation (GDPR).
2. Data Controller
The data controller responsible for processing personal data is:
Onni & Co GmbH Commercial Register Number: CH-170.4.022.949-4 Vorderbergstrasse 24d 6318 Walchwil Switzerland
Email: info@parkguest.com
3. Personal Data We Collect
Depending on how you use ParkGuest, we may collect the following information.
Account Information
For Business Users:
- Name
- Email address
- Password (encrypted)
- Company or organization details
- Business address
- Subscription information
Parking Information
- Vehicle registration numbers (license plates)
- Parking session records
- Parking permits
- Visitor registrations
- Parking payment records
- Parking location information
Evidence and Reports
Users may upload:
- Photographs
- Parking violation reports
- Correspondence
- Supporting documentation
Uploaded images may contain:
- Vehicles
- License plates
- Parking areas
- Other relevant information
Payment Information
Payments are processed through Stripe.
We may store:
- Payment status
- Transaction identifiers
- Payment amounts
- Billing information
We do not store complete credit card information.
Technical Information
When you use our services, we may automatically collect:
- IP address
- Browser information
- Device information
- Operating system
- Access times
- Referring websites
- Log files
4. Company Information Sources
To facilitate registration and onboarding, ParkGuest may obtain publicly available company information from official commercial registers and public databases.
This information may include:
- Company name
- UID number
- Registered address
- Legal form
- Commercial register details
5. Vehicle Owner Information
Where legally permitted and necessary for parking administration, ParkGuest may assist Parking Operators in obtaining vehicle owner information from competent cantonal authorities or other authorized sources.
Information obtained may include:
- Name
- Address
- Contact details
- Vehicle ownership information
Such information is used only for:
- Parking administration
- Parking rule enforcement
- Administrative fee processing
- Payment collection
- Dispute resolution
- Legal compliance
6. How We Use Personal Data
We process personal data to:
- Operate the ParkGuest platform
- Provide parking management services
- Process parking payments
- Manage subscriptions
- Verify parking permissions
- Investigate parking violations
- Process administrative fees
- Communicate with users
- Prevent fraud and abuse
- Comply with legal obligations
- Improve our services
7. Marketing Communications
We may send:
- Product updates
- Service announcements
- Marketing emails
- Newsletters
Users may unsubscribe from marketing communications at any time using the unsubscribe link included in our emails.
Certain operational communications may still be sent where necessary to provide our services.
8. Legal Basis for Processing
Where applicable, we process personal data based on:
- Contract performance
- Legal obligations
- Legitimate interests
- User consent
Our legitimate interests include:
- Operating and improving the platform
- Protecting parking operators
- Preventing misuse and fraud
- Managing parking administration
9. Sharing of Information
We may share information with:
Service Providers
Including:
- Stripe
- Hosting providers
- Email providers
- Analytics providers
- IT service providers
Parking Operators
Information may be shared with the Parking Operator responsible for the parking location.
Authorities
Where required by law, court order, governmental request, or legal obligation.
Professional Advisors
Lawyers, auditors, accountants, and similar professional service providers.
We do not sell personal data.
10. International Transfers
Personal data may be processed or stored in countries outside Switzerland.
Where required, appropriate safeguards will be implemented to protect personal data.
11. Data Retention
We retain personal data only for as long as necessary.
Business Account Data
Retained while the account remains active and as required for legal, tax, accounting, and contractual purposes.
License Plate Data
License plate records may be retained until the associated Business User account is deleted or longer where required by law or ongoing disputes.
Payment Records
Retained in accordance with applicable accounting and legal obligations.
Violation Records
Retained for enforcement, dispute resolution, legal compliance, and evidentiary purposes.
12. Security
We implement reasonable technical and organizational measures to protect personal data against:
- Unauthorized access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no system can be guaranteed completely secure.
13. Your Rights
Subject to applicable law, individuals may have the right to:
- Access personal data
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Request data portability
- Withdraw consent where applicable
Requests may be submitted to:
14. Automated Decision-Making
ParkGuest may use software-assisted processes when reviewing parking events, parking permissions, or parking rule compliance.
Final administrative actions may involve human review where appropriate.
15. Children
ParkGuest is intended only for individuals aged 18 years or older.
We do not knowingly collect personal data from children.
16. Third-Party Services
Our platform may contain links to third-party websites or services.
We are not responsible for the privacy practices of third parties.
Users should review the privacy policies of those third parties independently.
17. Analytics
ParkGuest may use analytics technologies, including Google Analytics and similar tools, to understand how visitors use our services.
Analytics information may include:
- Pages visited
- Session duration
- Device information
- Approximate location information
- User interactions
Additional details are available in our Cookie Policy.
18. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
Updated versions will be published on our websites.
Continued use of the services after changes become effective constitutes acceptance of the updated Privacy Policy.
19. Contact
For questions regarding this Privacy Policy or our processing of personal data, contact:
Onni & Co GmbH Vorderbergstrasse 24d 6318 Walchwil Switzerland
Email: info@parkguest.com
Website: https://parkguest.com